Refund Policy

At CreekEdge, we are committed to delivering high-quality deliverables by our seasoned consultants/team. We understand that circumstances may arise where a refund is necessary. This policy outlines our approach to refunds for our digital products and services.

Refund Eligibility
  • Pre-Delivery Cancellations: Full refunds are available if you cancel your order before we begin work on your report.
  • Unused Services: For any prepaid services that remain unused, we offer prorated refunds.
  • Quality Concerns: If you believe the delivered report does not meet our promised standards, you may request a refund within 3 business days of delivery. Our team will investigate and work with you on the best possible outcome!
Non-Refundable Situations
  • Post-Delivery Period: Refunds are not available after 3 business days from the delivery date.
  • Completed Research: Due to the bespoke nature of our services, these orders are non-refundable once work has begun.
  • Partial Deliveries: For multi-part orders, refunds are only applicable to undelivered portions.
Refund Process

To request a refund, please contact our customer support team at contact@creekedge.org.

  • Include your request number and a detailed explanation for your refund request.
  • Our team will review your request within 2 business days.
  • If approved, refunds will be processed to the original payment method within 5-10 business days.
Partial Refunds

In some cases, we may offer partial refunds if we've incurred costs in preparing your report. The refund amount will be determined on a case-by-case basis.

Amendments and Revisions

Instead of a refund, we may offer to amend or revise the delivered report to meet your requirements, at no additional cost.

Policy Changes

CreekEdge reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

For any questions regarding our refund policy, please contact us at contact@creekedge.org.

Last updated: [26-Dec-2024]